Marmo Concepts
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Refund policy
EXCHANGES AND RETURNS
I have received a damaged item. Can you help me?
We proudly stand behind the quality of our products. For your convenience, each product is photographed before leaving our warehouse. While rare, damages may happen sometimes during transit. If you receive a damaged item, please respond to the shipping confirmation email and report the issue to us. We will respond within two business days and send you further instructions via email.
I have received the wrong item. What can I do?
If you have received the wrong item, please respond to the shipping confirmation email and report the issue to us. We will respond within one business day and send you further instructions via email.
I didn't like the item I received. What are my options?
We want you to be satisfied with your Marmo Concepts purchase. If you are unsatisfied with a product for any reason, you can let us know by responding to the order confirmation email within 5 days. Our team will initiate a return or exchange process and notify you of the return shipping address and any other information, if applicable.
You are responsible for arranging and shipping the box(es) back to our warehouse in a safe and secure manner. For returns and exchanges, we can only accept items that are in original packaging and like-new condition. The products with any blemishes, stains, scratches, or any damage will not be refunded. Do not write anything on the box before you ship it back - we can track the order information by your name or the label.
As soon as we receive and verify the returned product(s) back at our warehouse in good condition, we will issue a refund less original shipping cost or ship you the exchanged product. Please note that the original shipping cost will not be refunded. You will be responsible for the shipping cost of the exchanged product.
How are refunds issued?
Refunds can only be issued via the method of the original purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 3 business days for the credit to be reflected on your account. Returns received past 10 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom orders, discounted orders and “Final Sale” items are non-refundable.
Are there any exceptions? Anything else I need to know?
Custom orders, discounted orders and products marked as “Final Sale” cannot be refunded or exchanged. All items marked as “Final Sale” are sold in the as-is condition.We can only issue refunds via the original method used for payment on your order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.
Note: All exchange, return, and refund decisions are made solely at the discretion of Marmo Concepts.
I have received a damaged item. Can you help me?
We proudly stand behind the quality of our products. For your convenience, each product is photographed before leaving our warehouse. While rare, damages may happen sometimes during transit. If you receive a damaged item, please respond to the shipping confirmation email and report the issue to us. We will respond within two business days and send you further instructions via email.
I have received the wrong item. What can I do?
If you have received the wrong item, please respond to the shipping confirmation email and report the issue to us. We will respond within one business day and send you further instructions via email.
I didn't like the item I received. What are my options?
We want you to be satisfied with your Marmo Concepts purchase. If you are unsatisfied with a product for any reason, you can let us know by responding to the order confirmation email within 5 days. Our team will initiate a return or exchange process and notify you of the return shipping address and any other information, if applicable.
You are responsible for arranging and shipping the box(es) back to our warehouse in a safe and secure manner. For returns and exchanges, we can only accept items that are in original packaging and like-new condition. The products with any blemishes, stains, scratches, or any damage will not be refunded. Do not write anything on the box before you ship it back - we can track the order information by your name or the label.
As soon as we receive and verify the returned product(s) back at our warehouse in good condition, we will issue a refund less original shipping cost or ship you the exchanged product. Please note that the original shipping cost will not be refunded. You will be responsible for the shipping cost of the exchanged product.
How are refunds issued?
Refunds can only be issued via the method of the original purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 3 business days for the credit to be reflected on your account. Returns received past 10 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom orders, discounted orders and “Final Sale” items are non-refundable.
Are there any exceptions? Anything else I need to know?
Custom orders, discounted orders and products marked as “Final Sale” cannot be refunded or exchanged. All items marked as “Final Sale” are sold in the as-is condition.We can only issue refunds via the original method used for payment on your order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.
Note: All exchange, return, and refund decisions are made solely at the discretion of Marmo Concepts.